Support
Frequently Asked Questions
Quick answers about shipping, returns, and orders. Still stuck? Reach out anytime.
Do you offer free shipping?
Yes. Orders over $75 ship free with standard shipping in the contiguous U.S. Rates for express and other options are shown at checkout.
What is your return policy?
Unused items in original packaging can be returned within 30 days of delivery for a refund or exchange. See our Refund Policy for full details.
How long does shipping take?
Orders typically process in 1–3 business days. Standard delivery is about 5–7 business days; express is 2–3 business days. Timing can vary by destination.
How do I track my order?
Once your order ships, you’ll get a confirmation email with a tracking number. Use that link to follow delivery status.
What if my gear arrives damaged?
Contact us within 7 days with your order number and photos. We’ll replace the item or issue a refund. Our gear is athlete-tested for real training loads — if something’s wrong, we’ll make it right.